Crisis Management Skills

Business Process Improvement Champion
3 December، 2017
Effective Techniques for Communication and Dispute Resolutions
Effective Techniques for Communication and Dispute Resolutions
3 December، 2017
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Crisis Management Skills

crisis management

Course objectives

At the completion of this five-days training program, participants will be able to:

  • Understand what is a crisis
  • Understand Types of crisis
  • Understand the 5 phases of crisis management.
  • How to handle crisis
  • Establish a powerful crisis management team.
  • Handle & communicate with the media in crisis situations.
  • Know how & what to say and what not to reveal through the media.
  • Understand the key aspects of crisis management.
  • Understand the 6 effective strategies in a crisis


Course content

Day 1:  Introduction

  • Crisis definitions and comparisons with Risk and Issue.
  • Risk – Issue – Crisis Different Concepts.
  • Escalation of Incident to Crisis to Disaster.
  • Crisis managers’ roles and responsibilities.
  • Manage the issue before it becomes a crisis.
  • Crisis “denial Curve” & “Group-Think” syndromes.
  • The Cycle of Crisis Management.
  • Case studies.


Day 2:  The Five Phases of Crisis Management

Phase 1: From “Denial to Acceptance”.

Phase 2: Assembling the Team.

Phase 3: Mitigating & Controlling the Damage.

Phase 4: Swing to Solution Consciousness.

Phase 5: Damage Recovery.


Day 3:  Crisis Management Strategies

  • Command & Control Issues.
  • Crisis Management Communication.
  • Managing the Media.
  • The Golden Rules” on what to say and what not to reveal.
  • Crisis Emergency center


Day 4:  The Crisis Management Framework

  • Team – Establish Crisis Management Team.
  • Leadership – Take Command & Control.
  • Mission – Inspire the purpose of the crisis.
  • Financial – Forecast the financial Impact.
  • Communication – Establish a unique internal & external communication.
  • Case studies.


Day 5:  Prevention of Crisis

  • The 1st Line of Defense against Crisis.
  • Proactive Prevention Measures.
  • Establish the Rules of Engagement well in advance.
  • Examples & Case Studies.
  • Extra fees for international certificates
  • 5 % discount for advance booking
  • 10 % discounts for groups
  • Special offers for corporates & gov. entities
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